In order to serve you better, we started remodeling our Franklin Park Office on August 12th. We expect this project to last 12-16 weeks. As a result of this effort, the office will have a fresh new look that mirrors our other offices with a more efficient floor plan design that helps our members get to the employees they need to see, more quickly and more easily.
Due to the extent of work being planned, there will be some inconveniences, including our lobby being closed during the model. However, we have made plans to minimize your inconvenience. These include:
- Use our drive-thru service. You’ll be able to do all the things at the drive-thru that you did before the closure, however, coin counting will not be available.
- Utilize our branch in River Grove at Triton College at 2000 5th Ave., Building C. We will have staff from our Franklin Park office there, so you’ll see familiar faces. It’s just 5-10 minutes from Franklin Park and you will be able to do virtually everything you could do at that office, except replace debit cards. For loans, we suggest making an appointment by calling 847.697.3281. No Loan Officer available from 12:30-1:30 pm. Click HERE to see a map to get from the Franklin Park Office to the River Grove Office.
- ATM will be available 24 hours a day throughout the remodeling period.
- Call us at 847.697.3281. We’ll be answering the phones throughout the remodel.
- Use our online and digital tools. At our website, you’re able to open accounts, apply for loans, transfer funds, pay bills, check balances and make check deposits through your mobile app and more.
- Call our 24/7 Telephone Teller service at 833.697.3281 to check balances, transfer funds, and more. First time users, please call us to sign up at 847.697.3281.
- Use our other offices – Here is a list of our 4 other offices and their distance from Franklin Park:
- Des Plaines – 9 Miles
- Morton Grove – 8 Miles. Open Saturdays from 8:30 am – 12:30 pm.
- Evanston – 12 Miles
- Barrington – 21 Miles
- Chat with us to get answers to your questions from a live agent. Chat is available on our website and on Online Access.
Once again, we apologize for any inconvenience that this may cause. We value your relationship and want to assure you that we will be reaching out frequently to make you aware of the status of the project.
Thank you for your patience and understanding.
If you have any questions, please call us at 847-697-3281.
